Terms of Service

These Terms of Service ("Terms") govern access to and use of Grove, including the website at growgrove.ai, the Grove platform, and all digital employees, Knowledge features, integrations, and related services (together, the "Service"), provided by Grov LLC ("Grove," "we," "us," or "our").

By creating an account, clicking "Sign up," or otherwise accessing or using the Service, you agree to these Terms on behalf of yourself and, if you are signing up on behalf of a company or other organization ("Customer"), on behalf of that organization, which you represent you have authority to bind. If you do not agree, do not use the Service.

1. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account, including actions taken by any digital employee configured through your account. Notify us promptly at dev@hamelintech.com of any unauthorized use.

2. The Service

Grove lets Customer configure, delegate to, and manage AI agents ("digital employees") that perform tasks based on instructions Customer provides. Digital employees may access Customer's connected integrations (such as email and Slack) and a shared "Knowledge" store of documents, contacts, and context that Customer controls and can restrict by collection.

We may add, change, or discontinue features of the Service at any time. We will provide reasonable notice before a change that materially reduces core functionality on a paid plan.

3. AI Output and Human Review

3.1 Nature of Output. Digital employees generate output using artificial intelligence models, including models operated by third-party providers. Output may include errors, omissions, or inaccuracies, and reflects a synthesis of instructions and available data, not professional judgment.

3.2 No Professional Advice. Output is provided for informational and productivity purposes only and does not constitute legal, financial, medical, tax, or other professional advice. Customer is solely responsible for reviewing, verifying, and approving any output before relying on it or acting on it, particularly for decisions with legal, financial, safety, or regulatory consequences.

3.3 Human in the Loop. Certain plans include approval workflows ("Roles & approvals") that route digital employee actions to a human for review before they take effect. Where Customer has access to these controls, Customer is responsible for configuring and using them appropriately. Where Customer's plan does not include approval workflows, Customer bears sole responsibility for reviewing digital employee output before acting on it.

3.4 No Warranty on Output. We do not warrant that any output will be accurate, complete, reliable, or fit for Customer's intended purpose. Section 8 (Disclaimers) and Section 9 (Limitation of Liability) apply to all output generated by the Service.

4. Customer Content and Knowledge

4.1 Customer Content. "Customer Content" means data, documents, and materials Customer or its authorized users upload or connect to the Service, including content stored in Knowledge collections. Customer Content remains Customer's property.

4.2 License to Operate the Service. Customer grants Grove the right to access, process, store, and transmit Customer Content as necessary to provide the Service, including sending relevant portions of Customer Content to third-party AI model providers to generate digital employee output.

4.3 Improvement of the Service. We may use Customer Content in de-identified, aggregated form that does not identify Customer or any individual to improve and develop the Service. We will not use identifiable Customer Content to train models for the benefit of other customers.

4.4 Output Ownership. Subject to our underlying intellectual property in the Service, Customer owns the output digital employees generate from Customer's instructions and Customer Content.

4.5 Responsibility for Content. Customer is responsible for the legality, accuracy, and appropriateness of Customer Content and for obtaining any consents needed to share it with Grove and its subprocessors.

5. Third-Party Services and Subprocessors

The Service relies on third-party infrastructure and AI model providers, including Google Cloud (Firebase), Vercel, and Anthropic, and integrates with third-party tools Customer chooses to connect, such as email and Slack. Customer Content relevant to a task may be transmitted to these providers to operate the Service. A current list of subprocessors is available at growgrove.ai/subprocessors and Enterprise customers may request a Data Processing Addendum.

6. Acceptable Use

Customer will not, and will not permit any authorized user to:

7. Fees, Plans, and Usage Credits

7.1 Plans. The Service is offered on the subscription plans described at growgrove.ai/pricing, billed monthly per company for seats and platform access. Plan fees do not include usage credits.

7.2 Usage Credits. Digital employee work is billed separately from a shared pool of usage credits drawn down as tasks are completed. Customer may add credits at any time; unused credits do not expire solely due to the passage of a billing period unless stated otherwise at time of purchase, but are forfeited upon account termination except as required by law.

7.3 Billing and Renewal. Subscriptions renew automatically each billing period until canceled. Fees are charged in advance and, except as required by law or expressly stated in these Terms, are non-refundable, including unused usage credits and partial billing periods.

7.4 Cancellation. Customer may cancel a plan at any time through account settings, effective at the end of the current billing period. Canceling does not entitle Customer to a refund of fees already paid.

7.5 Non-Payment. We may suspend or limit access to the Service if fees are more than 15 days overdue, after written notice.

7.6 Taxes. Fees are exclusive of applicable taxes, which Customer is responsible for unless we are required to collect them.

8. Disclaimers

Except as expressly stated in these Terms, the Service and all output are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any digital employee output will meet Customer's requirements. This section is subject to Section 3 (AI Output and Human Review).

9. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or goodwill, arising from or related to these Terms or the Service, even if advised of the possibility of such damages. Each party's total aggregate liability arising from or related to these Terms will not exceed the fees Customer paid to Grove in the 12 months preceding the event giving rise to the claim. This limitation does not apply to amounts owed for the Service, either party's indemnification obligations, violations of the other party's intellectual property rights, or fraud or willful misconduct.

10. Indemnification

10.1 By Grove. We will defend Customer against a third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes that party's patent, copyright, or trademark, or misappropriates its trade secret, and will pay damages finally awarded, subject to Section 9. This does not apply to claims arising from Customer Content, unauthorized modifications, or use of the Service in violation of these Terms.

10.2 By Customer. Customer will defend Grove against a third-party claim arising from Customer Content or Customer's use of the Service in violation of these Terms or applicable law, and will pay damages finally awarded, subject to Section 9.

10.3 Procedure. The indemnified party must promptly notify the indemnifying party of the claim, give the indemnifying party sole control of the defense and settlement, and provide reasonable cooperation.

11. Term, Termination, and Suspension

These Terms remain in effect while Customer maintains an account. Either party may terminate for the other party's uncured material breach following 30 days' written notice, or immediately if the other party becomes insolvent. We may suspend access if Customer's use poses a security risk, violates Section 6, or as described in Section 7.5. Upon termination, Customer may request export of Customer Content for 30 days, after which we will delete it in accordance with applicable law, except data we are required to retain.

12. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide notice by posting the updated Terms on this page and updating the "Last updated" date, and for Customers on a paid plan, by email. Continued use of the Service after changes take effect constitutes acceptance.

13. General

13.1 Governing Law. These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles.

13.2 Dispute Resolution. Any dispute arising out of or related to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted by a single arbitrator in Travis County, Texas, in English. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. Each party will bear its own costs and share the arbitrator's fees equally, except as the arbitrator may otherwise award. Disputes will be arbitrated on an individual basis only; neither party may bring or participate in a class, consolidated, or representative action. Either party may instead bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect its intellectual property or confidential information without first arbitrating.

13.3 Assignment. Neither party may assign these Terms without the other's written consent, except in connection with a merger, acquisition, or sale of substantially all assets.

13.4 No Partnership. These Terms do not create a partnership, joint venture, or agency relationship between the parties.

13.5 Severability. If any provision of these Terms is unenforceable, the remaining provisions remain in effect.

13.6 Entire Agreement. These Terms, together with any Data Processing Addendum or Order Form referencing them, are the entire agreement between the parties regarding the Service and supersede prior agreements on the subject.

13.7 Contact. Questions about these Terms can be sent to dev@hamelintech.com.